Shipping Policy

Thank you for shopping with NanoCraft Depot. This Shipping Policy explains how we handle production, processing, shipping, and delivery.

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1. Made-to-Order Production

Most of our products are made to order. This means your miniature is printed after your order is placed to ensure consistent quality.

Production Time

Typical production time is:

• 3–10 business days

Production time may increase during busy seasons, large releases, or high order volume.

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2. Processing & Handling

Before shipment, all miniatures go through the following steps:

• support removal

• cleaning and curing

• quality inspection

• secure packaging

Some models may ship in multiple parts (arms, wings, weapons, etc.) to prevent damage during shipping.

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3. Shipping Locations

United States

We ship within the United States.

International Shipping

International shipping may be available depending on destination and carrier availability.
Buyers are responsible for:

• customs fees

• VAT/import taxes

• local delivery charges (if applicable)

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4. Shipping Methods & Delivery Time

Delivery time depends on your location and the shipping method selected at checkout.

Typical shipping times after dispatch:

• US orders: 2–5 business days (varies by state and carrier)

• International orders: varies by destination

Shipping times are estimates and are not guaranteed.

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5. Shipping Rates

Shipping rates are calculated at checkout based on:

• package weight

• package size

• shipping destination

• selected shipping method

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6. Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

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7. Incorrect Address

Customers are responsible for providing the correct shipping address.

If an order is returned due to an incorrect or incomplete address:

• the customer is responsible for reshipping fees

• refunds (if applicable) may be issued minus shipping costs

If you need to change your shipping address, contact us immediately. Address changes are not guaranteed once an order enters production or is shipped.

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8. Lost, Delayed, or Stolen Packages

Once the package is handed to the shipping carrier, delivery is managed by the carrier.

Delays

We are not responsible for delays caused by:

• USPS/UPS/FedEx

• weather conditions

• carrier disruptions

• holidays

• customs processing (international)

Marked as Delivered

If tracking shows the package as delivered but you cannot locate it:

• check with household members/neighbors

• contact your local carrier/post office

• contact us and we will assist where possible

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9. Damaged Packages

We pack miniatures carefully, but resin can be fragile.

If your package arrives damaged:

• contact us within 48 hours of delivery

• include your order number

• include photos of the item, packaging, and shipping box

If approved, we may provide replacement parts or a replacement item.

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10. Contact

If you have questions about shipping, production time, or your order, contact us:

Email: support@nanocraftdepot.com